FAQs
Why Arte Do Pé?
We at Arte Do Pé have only one mission. To support the arts by making amazing socks! We support our growing list of artist partners by providing them with passive income and increased exposure. We also donate a portion of our founder's collection profits to charities to support the arts and arts education in the US.
We believe that there is always a place for more art and beauty in the world. We're doing our part helping talented artists create beautiful socks.
Do you do Wholesale?
Yes we do wholesale through our Faire page you can access at https://faire.com/direct/arte
How do I select the correct size of socks for my order?
On the product pages, next to the size selector of each pair of socks, we provide a detailed sizing guide that correlates shoe sizes with sock sizes. You can also find the size guide in the footer. We recommend you review this guide to ensure you select the best size. Remember, the right fit ensures comfort and longevity of the socks.
What forms of payment do you accept?
We accept all forms of payment that Shopify processes including Visa, Mastercard, Amex, Discover, ShopPay, PayPal and more.
What if I don't receive an order/shipping confirmation in my email?
Please kindly check your spam folder first. If you still cannot find a confirmation email and the money has been charged to your card, please reach out to us immediately through hello@artedope.com or our contact page.
Can I cancel or change my order before it ships?
Unfortunately you cannot change an order once it's been submitted. However, if you would like to cancel your order please contact us through hello@artedope.com or our contact page within 12 hours and we will assist you as best as we can.
I received my order but I received the incorrect items, what should I do?
If you've received incorrect items please reach out to us via returns@artedope.com or through our contact page. We will send the correct items and send you a return label for the incorrect one's free of charge. Please include your order number and what items you received versus what you ordered.
What is your return policy?
We stand behind the quality of our socks. If you're not satisfied with your purchase, you can return the items within 30 days of receiving them.
The items must be unworn, unwashed, and in their original packaging. Please note that customers are responsible for return shipping costs, unless the return is due to a fault or error on our part.
To process a return please contact us through returns@artedope.com or hello@artedope.com. You can also use our contact page from the bottom bar to contact us.
Once we've received your return and verified their condition we will process your refund. Please allow at least 30 days for your return to process fully.
Where are your socks made?
Our socks are made in a small, family owned factory with fully modern equipment in Turkiye. They have multiple certificates for fair labor practices and have been personally vetted by our team.
What materials are your socks made from?
We aim to use environmentally friendly materials whenever possible. Therefore, our socks are made primarily of organic Bamboo Rayon.
Furthermore, our Bamboo Rayon is made at a closed loop facility that maintains high standards of environmental safety and sustainable practices.
Bamboo Rayon is a wonderful material not just because it's sustainable but also because it is naturally moister-wicking and odor resistant in addition to being incredibly soft!
The specific composition used for each pair are clearly listed in the product description and on the sock's hang-tag.
What are the washing and care instructions for your socks?
Best if washed inside out.
To best maintain their quality and extend their maximum life, we recommend washing them in cold water with similar colors. Air-drying the socks will also help prevent pilling.
Socks will stretch out to their original size after drying.
How long does delivery take and how much does it cost?
Shipping times and costs vary based on the location and the chosen delivery method.
On average, standard shipping within the continental U.S. takes between 3-5 business days, while shipping to outlying territories takes 10-15 business days. The cost will be calculated at checkout. We also offer express shipping within the continental US at an additional cost.
Please note that hats and t-shirts are sent from a different warehouse and therefore will have differing shipping times and arrive separately from any socks in your order. Furthermore, hats and t-shirts are made to order and so additional lead time is required before shipping.
Do you ship internationally?
No. We currently do not ship beyond the United States. However, we hope to soon open up for international sales. Stay tuned and email us at hello@artedope.com if you want to see us ship to your country!